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Healthcare

Patient scheduling automated end to end across three clinics

Northbridge Clinic faced severe booking bottlenecks and lost admin time managing appointments manually.

27hrs
admin time saved weekly
0
double-booking errors
4wks
from kickoff to deployment
Northbridge Clinic — automated scheduling suite
Industry
Healthcare
Built by
After Concept
Engagement
Full workflow automation, 4 weeks
Stack
Next.js, Tailwind, n8n, Stripe, Google Calendar API
01 / Challenge

Operational Gaps & Core Bottlenecks

Managing patient visits manually across three clinics created administrative backlogs and scheduling friction.

  • No central coordination between branches.
  • Manual phone confirmation calls consuming staff time.
  • Frequent scheduling conflicts and missed appointments.
02 / Solution

System Architecture & Workflow Design

We created an integrated end-to-end appointment automation engine with real-time sync.

  • Automated patient calendar synchronization.
  • SMS and email reminder workflows.
  • Integrated payment and confirmation pipelines.
03 / Capabilities

What the system does.

  • Multi-branch dynamic scheduling.
  • Instant patient check-in & verification.
  • Automated cancellation & waitlist filling.
04 / Results

Measurable Outcomes & Production Value

Admin staff reclaimed 27 hours weekly while completely eliminating double bookings.

27hrs
weekly time saved
100%
automated confirmations
0
overlapping appointments

This is what After Concept builds: not a dashboard bolted onto a broken process, but the underlying system rebuilt so the dashboard has something true to show.

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